Want to skip directly to the template part? Go for it.
Then provide a copy-and-paste-able template that you can easily add into your helpdesk and edit as needed.
We’ll walk through why these templates work (so you can build your own moving forward). Read the following emails over, copy and paste the ones you like, then tweak them to reflect your unique business proposition.
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Try out canned replies for yourself by signing up for a free trial of Groove (I won’t let you.)Īll of the examples I’m about to reveal are real email scripts that we use at Groove. Don’t let the fear of sending impersonal, robotic responses stop you. Or perhaps you won’t let your new customer service agent send a support email without approving it first.Įither way, you’ve been wasting precious time. Maybe you’ve been copying and pasting the same text every day. Thanks, and Using customer service email templatesĬustomer service email templates have the power to add hours back into your day. If you have any additional information that you think will help us to assist you, please feel free to reply to this email. If you have a general question about using, you’re welcome to browse our for walkthroughs of all of our features and answers to frequently asked questions. Evenings and weekends may take us a little bit longer. During we do our best to reply as quick as we can, usually within a couple of hours. This automatic reply is just to let you know that we received your message and we’ll get back to you with a response as quickly as possible. If your business doesn’t already have a friendly, informative, and human auto-reply, then feel free to use ours… Sadly, while customers expect an immediate response to support requests (even if that’s just a friendly note saying it’s been received), the majority of businesses fail on this front.Īs one recent test of roughly 1,000 small, medium, and large companies found: Source: SuperOffice Customer Service Benchmark ReportĮqually as bad, however, is an autoresponse that screams “auto.” Not necessarily in the written content but rather in the tone and, especially, mixed up dynamic insertions-like the wrong names, operating hours, or product titles.
But, you have to start with the master of all automated scripts: your auto-reply email. We’ve designed the templates below for specific situations-and use them ourselves. If you’d like to create and start sending your own templates through Groove’s canned replies (I’ll show you what that looks like below), you can kick off a free 15-day trial of Groove here! Your master customer service email templateįirst things first. Today, we’re going to share five customer service email templates we use for the most challenging of situations. You’ll be able to shoot them out quickly when time is of the essence.Īnd you’ll rest easy knowing that there’s nothing incriminating or potentially riot-inducing contained within them. And that’s really hard.įollowing the right customer service email tips and templates make it far easier.īefore the excrement hits the fan, proactively create some well-thought-out and amiable responses to difficult situations. Good customer service requires walking on eggshells while solving problems. This might be misconstrued and land your company in hot water. This could be your founder’s nephew posing as an angry customer. This might be the one that goes viral on social media. In customer service, there’s an underlying fear that every single email you send might be the big one. Tap into the time-saving and stress-relieving power of customer service email templates.
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